FREQUENTLY ASKED QUESTIONS


+ WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

YOU MAY RETURN OR EXCHANGE ANY NON-FINAL-SALE PRODUCT ORDERED ON THE MOUSBAH MOGHRABI WEBSITE FOR REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING AND PLASTIC WRAP (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE BOTTOM PORTION OF THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.

+ WHAT ARE YOUR SHIPPING METHODS AND COSTS?

WE OFFER COMPLIMENTARY WORLDWIDE SHIPPING ON ALL ORDERS.

YOUR ORDER IS MADE EXCLUSIVLY FOR YOU AND WILL BE DELIVERED WITHIN 6 TO 8 WEEKS.

+ WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?

AMERICAN EXPRESS, MASTERCARD, VISA, AND PAYPAL.

+ DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

YOU CAN SHOP AT MOUSBAH MOGHRABI WITHOUT CREATING AN ACCOUNT. HOWEVER, REGISTER WITH US AND YOU'LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:

• TRACK YOUR ORDERS AND REVIEW PAST PURCHASES • REQUEST A RETURN DIRECTLY FROM YOUR ACCOUNT • ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST • PREVIEW OUR NEW COLLECTIONS • SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME

+ WHAT ABOUT PAYMENT SECURITY?

ON THE MOUSBAH MOGHRABI ONLINE STORE, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF OUR PAYMENT PROCESSING PARTNER “STRIPE”. STRIPE IS ONE THE LEADING PAYMENT PROCCES SOFTWARE PROVIDERS IN THE WORLD AND HAS BEEN AUDITED BY A PCI-CERTIFIED AUDITOR AND IS CERTIFIED TO PCI SERVICE PROVIDER LEVEL 1. THIS IS THE MOST STRINGENT LEVEL OF CERTIFICATION AVAIALABLE IN THE PAYMENTS INDUSTRY. ATW-CERTIFIED SECURE SERVES AND THE IMPLEMENTATION OF THE MOST ADVANCED ENCRYPTION SERVICES (SSL). WE ONLY USE PROTECTED CONNECTION, AS DEMONSTRATED BY THE “https” URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER’S ADDRESS BAR.